Resetting A Users Multi-Factor Authentication App

Log into the Artist Anywhere Portal https://portal.artistanywhere.io/

Navigate to the Crew page

Navigate to the user that requires a Multi-Factor Authentication App reset. Select the three dots to the right side of the page associated with the user.

Select "Reset Multi-Factor Authentication". The user will then be prompted to set-up Okta Multi-Factor Authentication on their new device upon the next log-in attempt.